Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We normally process your order the same day ( for orders before 6 pm GMT ) but in rare cases it could take up to 2 days for processing your order. Once your order is processed our warehouse ships the orders based on shipping priorities and their workload. So your order may get shipped after 1-2 days or it could be within the last week of your selected shipping method. For shipping times for different shipping methods please see our shipping & returns policy page.
You can register and create and account by going to My Account page. You have the option to create an account manually or by using social login options. We currently provide Facebook and Google account login options on our social login form.Â
If you have just placed your order and it has not been shipped yet, then there is a possibility that we can amend your shipping address for you. Send us an email to contact@itsmygadget.com from the account with which you placed the order with the old and new shipping address and we will amend it for you if possible. If your product has been shipped, which you may not know until we have sent you your order’s shipping details/tracking information, in that case we may not be able to update you amend your order. In that case you could either use your tracking information and reach out to the shipping company to possibly amend the shipping address if they allow it. Or you could yourself arrange to collect or get your order shipped from the original address you provided us on your order.Â
You could track your order on our Tracking page on our website or check the order status within your account page.Â
The website database might store the information for processing your order but it is encrypted with computer understandable codes which no human has access to.Â
Currently we charge all inclusive prices but this may change in future for some or all of our products. It will always be visible on the checkout page if any taxes are being charged with your order.Â
The short answer is Yes we do ship worldwide but there are certain countries which are on our embargo list and we cannot ship to those countries for that reason. You will not be able to place an order if you are trying to ship your order to one of those countries. Also if for some reason you have placed an order and we cannot ship to your selected country then we will offer a full refund.
Our products are shipped from different warehouses across the globe and for that reason it may not be possible to ship all your items within one package. You may receive multiple packages for different items within your order.Â
If you need to swap an item
Returns and Exchanges
If you have any after sales issues, please contact our Support team directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
The processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability. In most cases same shipping times will apply.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
In our experience we are yet to get to our first incorrectly delivered ordered. Though unfortunately if you have received an incorrect item for some reason then we apologize for this mistake and we assure you that you will be refunded in full. In such case you should contact us within 7 days of the order being received.You will though have to ship the item back to us on your own cost and we will refund you your full order amount along with the shipping cost once we receive the incorrect item back. Alternatively you could ship us the incorrect item back and we could ship out the correct item to you if you still need it. We will refund you any costs for shipping out the incorrect item.Â
If your item is damaged when it arrives or if it is not working, please follow the warranty process and contact our Support team for authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop
Our support team will share the exact details with you when you contact them for an exchange or return.
As of now we are only providing support through emails at Support@itsmygadget.com and by chat during GMT timezone working hours. If you still need to talk to us then please send in all the details via one of these methods with a request for a call back and one of our support members will be happy to talk to you. We will soon make phone support available for you to be able to reach out when needed. Â
If you have just placed your order and it has not been shipped yet, then there is a possibility that we can amend your shipping address for you. Send us an email to contact@itsmygadget.com from the account with which you placed the order with the old and new shipping address and we will amend it for you if possible. If your product has been shipped, which you may not know until we have sent you your order’s shipping details/tracking information, in that case we may not be able to update you amend your order. In that case you could either use your tracking information and reach out to the shipping company to possibly amend the shipping address if they allow it. Or you could yourself arrange to collect or get your order shipped from the original address you provided us on your order.Â
We offer 30 DAYS UNCONDITIONAL REFUND GUARANTEE FOR UNOPENED & UNUSED ITEMS
If for whatever reason you do not want your item within 30 Days of receiving it, you may also contact us for an exchange or a refund.
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Kindly note that to avoid misuse of our refund process & to cover processing costs we have to apply few charges to sustain ourselves and therefore we cannot fully refund the shipping costs, etc.. In such cases the return shipping fee is the customer’s responsibility and is non-refundable, neither are the shipping costs the customer paid on their order. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
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Please NOTE, if you have decided you no longer want the item/s you purchased because you have changed your mind, you will be refunded with a credit voucher to spend in store once your item is returned to us unopened. Alternatively there will be a minimum returns/restocking fee (about £3.99) per item for processing a refund. Although it normally depends on the product but it could be higher in some cases. Â
If a product is made open to our customers to pre-order them then you are more than welcome to apply for it. However if the option is not available on our website then you can still reach out our support address and request it.
